The scene: It's Christmas time, and The Bookstore is a madhouse. I'm working in the DVD department, and have a line of approximately fifteen people in front of my desk. Some are waiting to make their purchases; others are trying to get my attention in order to ask questions. I've been on my feet for ten hours so far, have worked 30 hours in the past three days, and am practically hallucinating about the hot bath and very large glass of cold Chardonnay waiting for me at my apartment...assuming, of course, that I'm ever actually allowed to leave, which seems to be an ever-more-distant dream as the hours tick past my scheduled leave time. In short, it's busy, and I passed "exhausted" about four hours ago. Which is, of course, when the phone rings and the DVD department is paged to pick it up.
Avoiding the accusing glances of the customers in front of me, I scoop up the phone and, while ringing up the next sale, answer the call.
"The Bookstore, Katherine speaking. How may I help you?"
"No, sir, I'm afraid we don't carry snuff films."
(This gets the attention of every customer in line, as well it might.)
"No sir, we carry neither imitation nor 'real' snuff films."
*slightly longer pause*
"Probably because they're illegal, sir."
"Is there anything else I can help you with today, sir?"
"I shall certainly pass your concerns regarding our product selection on to our management, sir. Have a nice day, and happy holidays."
*smiling at the next customer*
"How may I help you today?"
"Honey, you are not paid enough."
Smiling, but with a definite edge: "I quite agree, ma'am."